Reference

Open Your istana2 Privacy Policy Path

istana2 Privacy Policy shows how we handle the account details, phone verification, browser activity and wallet records connected with your access.

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REQUEST HELP

Switch To Support For Data Requests

A clear contact route helps when you want to ask about a record, correct an account detail or understand a cookie choice.

Account data request Use the account support route when you want a copy, correction or explanation of details connected with your istana2 account. Include the contact detail used during phone verification so we can identify the request without asking for your wallet PIN.
Cookie question If a browser setting behaves differently after you change cookie choices, contact us through the policy support path. Tell us your device type and browser path, then describe the setting you selected so we can separate a preference issue from an account access issue.
Payment record check For a privacy question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, share the transaction reference rather than a wallet password. We use that reference to locate the status record and explain what data is connected to it.
CONTROL DETAILS

Browse Our Account Data Controls

Privacy works best when the controls are easy to understand. We separate account access records, payment references and browser cookie activity so a request can be directed to the right area.

Account details

We use the details you provide to create and maintain your account, support phone verification and respond to account requests. If a contact detail changes, ask support to explain the correction route; do not place passwords, wallet PINs or one-time codes in a message.

Browser cookies

Cookies can help remember a session or preserve a selected setting in your browser. You can inspect cookie controls through your browser settings and clear stored entries there. Clearing them may require you to sign in again or choose preferences again.

Payment references

Selecting DANA, OVO, GoPay or QRIS can produce a reference, amount status and time record needed to match an account action. Bank transfer and virtual account records can follow the same route, while wallet passwords remain outside any support request.

Account security

Phone verification helps connect access to the contact detail supplied at account creation. Keep your password and verification codes private, sign out on shared devices and contact support if an unfamiliar sign-in or account change appears.

Retention timing

We retain records only for the period needed for account operation, security checks, dispute handling and applicable legal duties. If you ask about removal or retention, support can explain which record is involved and whether a legal or security reason requires continued storage.

Change requests

You can ask us to correct an inaccurate detail or explain how a record is used. Send the request through the account support route with enough detail for matching. We may ask for a verification step before changing account-linked data.

Check Privacy Policy Questions

These answers focus on the searches we hear most often about istana2 Privacy Policy. They cover the data connected with an account, browser choices, local payment references, correction requests and the practical route for contacting us. If your situation is different, use the policy support path and describe the exact record or account step involved.

The istana2 Privacy Policy covers account details, phone verification, sign-in records, browser cookies, support messages and payment references. This can include records linked with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity when those options are used.

Phone verification helps connect account access with the contact detail you supplied and helps us respond to account security concerns. We may use the verification status when matching a privacy request, but you should never send a password, wallet PIN or one-time code to support.

Use the account support route linked beside your account area and state whether you want a copy, correction or explanation. Include the contact detail used at account creation. We may ask for an identity check before releasing or changing account-linked records.

Yes. The Privacy Policy explains that a DANA or QRIS action can create a transaction reference, status and time record connected with your account. OVO, GoPay, bank transfer and virtual account activity can create comparable records for matching and support.

Cookies may remember a session or selected browser setting. If you clear them, you may need to sign in again or choose preferences again. Your browser settings provide the control path, while support can help explain a policy question about cookie use.

We keep records for the period needed for account operation, security checks, dispute handling and applicable legal duties. The period can depend on the record type. Ask support about a specific account or payment reference to receive a more relevant explanation.

You can read the Privacy Policy through the policy link on our site. Account access and eligibility depend on local law, and the service is available where local law permits. If a page or request behaves differently in Indonesia, contact support with the device path.

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